Privacy Policy

This Privacy Policy describes how The Golden Spoon (referred to as "we," "us," or "our") collects, uses, and protects the personal information of users ("you" or "your") who visit our website, dine at our restaurant, or otherwise interact with us. The Golden Spoon is committed to protecting your privacy and ensuring the security of your personal information. We operate our restaurant at 123 Hanover Street, Boston, MA 02113.

Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

  • Personal Information: This includes your name, email address, phone number, and any other information you voluntarily provide to us when making a reservation, signing up for our newsletter, submitting a contact form, or participating in a survey or promotion. For example, if you book a table through our website, we collect your name, email address, phone number, date, time, and the number of guests.
  • Payment Information: When you make a payment at our restaurant or through our online ordering system, we collect payment information such as your credit card number, expiration date, and billing address. This information is processed securely through our payment processor, VeriPay Solutions. We do not store your full credit card number on our servers.
  • Device and Usage Information: We automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use Google Analytics to track and analyze this information to understand how users engage with our website and improve its functionality.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity. Cookies are small text files that are stored on your device. We use cookies to personalize your experience, remember your preferences, and track your usage patterns. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website. Please review our Cookies Policy for more detailed information on how we use cookies.
  • Reservation and Dining Preferences: We may collect information about your dining preferences, such as dietary restrictions, allergies, and seating preferences. This information helps us provide a more personalized dining experience. For instance, if you indicate that you have a gluten allergy, we will ensure that your meal is prepared accordingly.
  • Marketing Information: If you subscribe to our newsletter or participate in our loyalty program, we collect information about your interests and preferences to send you targeted marketing communications. You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in the email.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving Services: We use your information to process reservations, fulfill orders, respond to inquiries, and provide customer support. We also use your information to improve our website, restaurant services, and overall customer experience. For example, we analyze website usage data to identify areas for improvement and optimize the user experience.
  • Personalizing Your Experience: We use your information to personalize your dining experience, such as recommending dishes based on your past orders and preferences. We also use cookies to remember your preferences and display personalized content on our website.
  • Marketing and Communications: With your consent, we may send you newsletters, promotional offers, and other marketing communications. You can opt out of receiving these communications at any time. For example, we might send you an email about a special wine pairing dinner or a new seasonal menu.
  • Data Analysis and Research: We use aggregated and anonymized data for research and analysis purposes. This helps us understand trends in the restaurant industry, improve our business strategies, and develop new products and services.
  • Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests. For example, we may need to retain certain information for tax purposes or to respond to a subpoena.
  • Fraud Prevention: We use your information to detect and prevent fraudulent activities, such as unauthorized credit card transactions. Our payment processing system employs advanced security measures to protect your financial information.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Secure Server Infrastructure: Our servers are housed in secure data centers with restricted access and advanced security measures, including firewalls, intrusion detection systems, and regular security audits.
  • Encryption: We use encryption technology to protect sensitive information, such as payment card details, during transmission. Our website uses HTTPS to ensure that data is transmitted securely between your browser and our server.
  • Access Controls: Access to your personal information is restricted to authorized personnel who need the information to perform their job duties. We maintain strict access control policies and procedures.
  • Regular Security Assessments: We conduct regular security assessments and penetration tests to identify and address vulnerabilities in our systems. We also stay up-to-date with the latest security threats and best practices.
  • Employee Training: We provide regular training to our employees on data security and privacy best practices. Our employees are required to comply with our data security policies and procedures.
  • Third-Party Security: We carefully select third-party service providers who have strong security practices. We require our service providers to protect your personal information in accordance with our privacy policy.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to request access to the personal information we hold about you. You can request a copy of your personal data by contacting our Data Protection Officer at [email protected].
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. Please contact us at [email protected] with the necessary corrections.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions. For example, we may need to retain certain information to comply with legal obligations. To request deletion, contact us at [email protected].
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing. You can opt out of receiving marketing emails by clicking the "unsubscribe" link in the email.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances. For example, you can request that we stop using your information while we verify its accuracy.
  • Data Portability: You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another organization.
  • Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. To withdraw your consent, please contact us at [email protected].

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Golden Spoon
123 Hanover Street
Boston, MA 02113
Phone: (617) 555-GOLD
Email: [email protected]

We are committed to protecting your privacy and will do our best to address any concerns you may have.

Effective Date: October 26, 2025

Policy Author: Dr. Eleanor Vance, Chief Data Protection Officer, The Golden Spoon.